You can ask us to delete the personal information we hold about you at any time, for any reason. You do not have to say why, and we do not ask you to justify it.

How to ask

Email support@holtzdigital.com with the subject line "Delete my data", and tell us how you contacted us so we can find the right records:

Facebook Messenger or Instagram: the account name you messaged us from. We do not receive your email address through those services, so we cannot match you without it.
The website form, email, or a phone call: the email address or phone number you used.

We will confirm when it is done. We aim to complete requests within 30 days, and in practice it is usually the same week.

What we delete

Everything we hold that identifies you, across every way you might have reached us:

Messages sent to our Facebook or Instagram accounts. When you message us there, we store the message text, the name shown on your profile, the per-app account identifier the platform gives us, and any reply we drafted or sent. We do not receive your email address, phone number, or profile details, and we never have access to your Facebook or Instagram account itself.
Inquiries submitted through the website form, and any email correspondence.
Phone and voicemail records, and any text message consent record.
Any account you created on this site, and any blog comments you left.

What we may keep

We keep the minimum the law requires and nothing else. That means records of a completed transaction where tax or accounting rules oblige us to retain them, and a record that you asked to stop receiving text messages — because deleting that record would be the thing that lets messages start again.

Anything kept for those reasons is kept for that reason alone. It is not used to contact you, and it is not shared.

Deleting through Facebook or Instagram

Removing our app from your Facebook or Instagram settings stops us receiving anything further from you. It does not, on its own, delete messages you already sent — email us as above and we will remove those too.

Automated replies

Replies to direct messages may be drafted automatically and are marked as such when they are. Your message is used to write that reply and is not used to train any model, sold, or shared with anyone else.

Questions

Email support@holtzdigital.com. Our full privacy policy covers what we collect and why.